NABP Customer Service: Making Sure that You Get Genuine Meds

The National Association of Boards of Pharmacy (NABP) is an organization that was established in 1904 in order to ensure that people’s health is safeguarded through its pharmacist license transfer and pharmacist competence assessment programs. This is the organization that regulates pharmacies and other companies that deal with human health. By assessing these organizations, NABP ensures that they are abiding by the law and hence ensuring that people are getting what they need and not substandard services or counterfeit drugs.

Through the use of their customer services, this organizations offers its services to its members. Programs that are attached to NABP include VIPPS, DMEPOS, and VAWD accreditation programs.

VIPPS (Verified Internet Pharmacy Practice Sites) program investigates and approves online pharmacies. This is the program that they incorporated in 1999. This ensures that legitimacy prevails in all the stores that are available online. This is a program that was triggered by the fact that within a period of 24 hours, about 20 new illegal online stores crop up. VIPPS ensures that genuine stores stand out so that they can be recognized easily by consumers.

DMEPOS (Durable Medical Equipment Prosthetics, Orthotics, and Supplies), on the other hand, offers accreditation to pharmacies that supply medical equipment. The program is dedicated to ensuring that Medicare beneficiaries receive appropriate products, services, and patient care that is associated with DMEPOS products.

VAWD (Verified-Accredited Wholesale Distributors) accreditation is for facilities that engage in the wholesale distribution of drugs. In order to get approved by this program, any wholesale drug distributor has to undergo a rigorous review. This program checks for operating procedures and policies, license verification, and also survey of the facility’s operations.

This organization functions in the whole of the United States, Columbia, Puerto Rico, Guam, Virgin Islands, Bahamas, Australia, and 10 other Canadian provinces. The association is usually governed by an executive committee whose members and officers are usually elected during the Association’s annual general meeting.

NABP Customer Service Phone Number and NABP Customer Service Chat

The National Association of Boards of Pharmacy offers a chance to anyone who wishes to talk to their customer service. NABP Customer Service Phone Number is 1-847-391-4406.

NABP Customer Service Phone Number

NABP Customer Service Phone Number

This is offered in the form of a web service where a user can fill out a form to reach an agent who will, in turn, help them out. The following is the web form for the NABP customer service chat:

NABP Customer Service Chat

NABP Customer Service Chat

In order to receive any form of help, there are some mandatory fields that need to be filled. These include the Name, phone number, and the service that you are looking for. The Email and e-Profile ID are optional. Under the services, these include NAPLEX/MPJE, CPE Monitor, FPGEC, ELTP, and Accreditation. There is also a chance to get help on other matters. This makes it very easy for anyone to get access to help from the NABP customer services.

What is the NABP ID

In a collaborative effort with the Accreditation Council for Pharmacy Education (ACPE), NABP offers a program that is known as the CPE monitor. This is a program that provides an electronic system that collects records of the completed CE credits for pharmacy technicians and Pharmacists. This program is also utilized by the national boards of pharmacy technicians and state boards of pharmacy to authenticate CPE units electronically.

ACPE Home Page

ACPE Home Page

After getting accredited by the ACPE, providers receive a special ID known as the NABP e-Profile ID. To get access to this ID, providers have to register through the NABP website. In order to be able to use the CPE monitor, the NABP ID is a must-have. But, what is the NABP e-Profile?

NAPB e-Profile

This is the profile that you need to create in order to get access to the aforementioned NABP ID. To set this up, you will need to use NABP official website. It is only after setting up this profile are the users allowed to use the CPE monitor. This is a system that ACPE-accredited providers use to transmit data. The following flowChart from NABP indicates how the data is transmitted through the CPE monitor system:

NABP CPE Monitor system

NABP CPE Monitor system

According to the above flow chart, the first thing that happens is that the provider is required to submit their CPE claim electronically to the ACPE. ACPE will receive the CPE credit as long as all the data is correct. This means that if the data is incorrect, ACPE will not receive this data. ACPE after receiving the data will verify the participant and the activity data. AS soon as the ACPE has verified the participant and the data, they will transmit it to NABP. This data is then stored in the CPE monitor section of the NABP e-Profile.

It is mandatory for all pharmacists to participate in the CPE activities in order to allow for their license renewal. This contributes towards both ACPE and NABP major goal for keeping patients safe.


NABP is an organization that is dedicated to ensuring that patients and medical consumers receive the best services. They have a program known as the VIPPS (Verified Internet Pharmacy Practice Sites) which helps in regulating online stores in order to ensure that the rogue stores don’t terrorize unsuspecting customers. This program is dedicated to making genuine stores stand out more and hence helping patients with sorting out between fake and real pharmacies. The NABP Customer service is always happy to help. NABP offers a Customer chat web form through which any user can contact one of their staff for help.

Even though NABP tries the best to make the real stores stand out for people who are looking to purchase their medications online, it is not easy to locate these stores. Remember, over 90% of the web is covered with fake stores. This means that the chances of figuring out the pharmacy that is real are very low. The chances of falling into a scam store’s trap are very high. For this reason, we investigate the pharmacies that offer the real services and drugs and put them together in one top-rated list from which you can choose a pharmacy and get real drugs delivered to you.